About » Consumer Protection  

Phoenix Community Bank

How to Reach Us

By Phone
623.463.1440

By Fax
623.930.1440

By E-Mail
info@Bank1440.com

Main Office
7010 E. Chauncey Lane
Suite 120
(Scottsdale Rd and 101)
Map and Directions

Peoria Branch
14155 N. 83rd Avenue
Suite 117
(83rd Ave and Thunderbird)
Map and Directions

Lost or Stolen Debit Card
800-535-8440

Lost or Stolen Credit Card
800-854-7642

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Better Business Burea Accredited Business

 

Local First Arizona

    
Safeguarding Your Information

At Bank 1440, the security of client information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.

  • Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their Web site and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.
  • Always use your pre-established links to access Web sites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as Bank 1440, please forward the message in it’s entirety to: info@bank1440.com.
  • Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly. (More about Security)
  • Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.
  • Monitor your account activity frequently using our free Online and Mobile Banking services.
  • Sign up for free Online Banking eStatements to avoid having your paper statement sitting in an unsecure mailbox where it could be compromised.

Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions brochure. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.

We encourage you to review our Privacy and Security links which can be found at the bottom of any page of our Web site: www.bank1440.com. If at any time you have questions regarding security or possible fraud, please contact our client service specialist at 623-463-1440 or via e-mail at info@bank1440.com.

At Bank 1440, we are committed to protecting our clients' accounts and personal information.  It is also important to educate our clients on how to protect themselves from fraud.  Below are a list of resources and links to read more about how to protect yourself from the latest fraud schemes.  Please call us immediately to report identity theft or fraud on your account at 623-463-1440.  If you need to report identity theft or fraud during non-business hours please send us a secure e-mail by logging into e-banking.  If you are not registered with e-banking, please send an email to info@bank1440.com with only your name, phone number and issue. Do not include any other personal information such as social security numbers or account numbers through this email since it is not secured.

Resources:

Fraud Alerts:

Common Fraud Schemes:

      
Other Resources

Internet Security Tips

 Business Opportunity Scams

 Money Matter Tips from the FTC

 Online Security for Children

How to Repair your Credit

 

 

  

Member FDIC

Regulatory Disclosures                    Security

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